Legal
Privacy Policy
Effective date: June 26, 2026
1. Introduction
Pactiamo ("we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it. By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect the following categories of information: • Account information: your name and email address when you register. • Usage data: pages visited, features used, document activity, and timestamps. • Payment information: billing-related data such as subscription plan and billing country. Full card details are never stored by us — they are handled exclusively by our payment processor. • Communications: messages you send to our support team. • Device and log data: IP address, browser type, operating system, and referring URL, collected automatically when you use the Service.
3. How We Use Your Information
We use your information to: • Provide, maintain, and improve the Service. • Process payments and manage subscriptions. • Send transactional emails (account confirmation, subscription receipts, password resets). • Respond to support requests. • Monitor and analyze usage to improve performance and user experience. • Detect and prevent fraud, abuse, or security incidents. • Comply with legal obligations.
4. Data Sharing and Disclosure
We do not sell your personal data. We share data only in these circumstances: • Payment processor: Our payment processor receives your billing information and is independently responsible for compliance with applicable payment and data regulations. • Service providers: Infrastructure providers (e.g., hosting, database) that process data on our behalf under data processing agreements. • Legal requirements: When required by law, court order, or to protect the rights and safety of Pactiamo or others. • Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal or compliance purposes.
6. Cookies
We use cookies and similar technologies to maintain your session, remember your preferences (such as language and login state), and analyze usage. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.
7. Your Rights (GDPR / CCPA)
Depending on your location, you may have the following rights regarding your personal data: • Access: request a copy of the data we hold about you. • Correction: request correction of inaccurate data. • Deletion: request deletion of your data ("right to be forgotten"). • Portability: receive your data in a structured, machine-readable format. • Objection / Restriction: object to or request restriction of certain processing. • Withdraw consent: where processing is based on consent, withdraw it at any time. To exercise any of these rights, contact us at support@pactiamo.com. We will respond within 30 days.
8. International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws, including, where applicable, using standard contractual clauses approved by the European Commission.
9. Security
We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us at support@pactiamo.com.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice in the Service. The updated policy will be effective upon posting, and your continued use of the Service constitutes acceptance.
12. Contact
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at support@pactiamo.com.