SaaS Agreement Template — Software Subscription Contract
Contract template · Pro
A SaaS agreement governs a customer's subscription to your software: the access license, uptime commitments, data protection, payment and renewal mechanics, and liability limits. It is the contract behind every B2B SaaS deal that outgrows click-through terms.
Use this template when enterprise or mid-market customers ask to "paper" the deal — it gives you a vendor-friendly baseline to negotiate from.
What's inside
- Subscription license and acceptable use
- Service levels, support tiers, and credits
- Data ownership, protection, and processing terms
- Fees, renewal, and price-change mechanics
- Limitation of liability and indemnities
From template to signed
01
Open the template
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02
Make it yours
Edit the text, adjust the terms, add your pricing. The AI assistant can rewrite any section to fit your project.
03
Send one link
Your client views, e-signs, and pays through the same link — no printing, no PDF attachments, no client account.
Frequently asked questions
What SLA commitment should a small SaaS vendor offer?
99.5%–99.9% monthly uptime with service credits (not refunds) as the exclusive remedy is a defensible starting point. The template structures credits in tiers so a bad month doesn't become a contract breach.
Who owns the customer's data?
The customer owns their data; you receive a license to process it to provide the service. The template states this explicitly plus export and deletion commitments — the clause enterprise buyers check first.
Is this template free to use?
This is a Pro template — it requires a paid Pactiamo plan. Plenty of free templates are available in the same library, and every plan starts with a free tier.
Can my client sign this online?
Yes. You share a single link; your client reviews and e-signs from any device without creating an account. You can also embed your own payment link so they can pay right after signing.
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